Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Orders are dispatched within 1–5 business days. Once shipped, delivery typically takes 5–10 business days depending on your location within India.
Do you ship internationally?
We currently ship within India only. International shipping will be available soon — stay tuned!
What is the shipping cost?
We offer flat-rate shipping at just ₹80 across India, regardless of order size.
How do I track my order?
Once your order is dispatched, you will receive a tracking link via email or SMS. You can use this link to monitor your shipment in real time.
Products & Materials
What materials are your jewelry made from?
All ILORA jewelry is crafted from premium stainless steel with an 18K gold plating. Our pieces are designed to be durable, long-lasting, and beautiful for everyday wear.
Is your jewelry hypoallergenic?
Yes. Our jewelry is made from hypoallergenic, skin-safe materials, making it suitable for sensitive skin. You can wear it comfortably all day, every day.
Is your jewelry water-resistant?
Yes, our jewelry is water-resistant. You can wear it while washing your hands or in light rain. However, we recommend avoiding prolonged submersion in water (such as swimming or bathing) to maintain the finish over time.
Will it tarnish?
No. Our pieces are anti-tarnish by design. With proper care, your ILORA jewelry will retain its shine and color for years to come.
Orders & Returns
What is your return and exchange policy?
We do not accept returns or refunds. However, if you receive a damaged or tampered item, we will exchange it — provided you contact us within 24 hours of delivery with UNCUT video as unboxing proof . Please reach out to us immediately so we can make it right.
How do I care for my jewelry?
To keep your pieces looking their best:
- Store in the provided jewelry box when not in use
- Avoid contact with perfumes, lotions, and harsh chemicals
- Wipe gently with a soft, dry cloth after wear
- Avoid prolonged exposure to saltwater or chlorine
Do I get a free jewelry box with my order?
Yes! All orders above ₹2,500 come with a complimentary ILORA jewelry box — perfect for gifting or safe storage.
Payment
What payment methods do you accept?
We accept all major payment methods via Razorpay, including credit/debit cards, UPI, net banking, and popular wallets.
Sizing
How do I find my ring size?
Finding the right fit is easy. Visit our Ring Size Chart page for a step-by-step guide to measuring your ring size at home.
Still have questions?
We're here to help. Reach out to us at ilorahelpdesk@gmail.com and we'll get back to you as soon as possible.