Shipping policy

Courier Pickup & Tracking Updates

While we make every effort to ensure that orders are dispatched and shipped smoothly, occasional delays may occur at the courier pickup stage due to the courier partner’s operational schedules, availability, or other circumstances beyond our control. In such cases, ILORA will make reasonable efforts to coordinate with the courier partner and follow up to facilitate pickup as soon as possible.

Please note that after a parcel has been picked up by the courier partner, there may be a delay before the shipment status is updated on the tracking link. Tracking information may take some time to reflect the latest shipment movement due to the courier partner’s scanning and processing procedures.

These pickup and tracking update delays are managed by the courier partner and are beyond ILORA’s direct control. However, we will do our best to coordinate with our courier partners and assist wherever possible to help ensure that your shipment progresses smoothly.

SHIPPING POLICY 

All orders are dispatched within 1–5 business days and are typically delivered within 5–10 business days, depending on the delivery location and courier partner. Once your order has been shipped, you will receive a tracking link to monitor its progress.

While we strive to ensure a smooth and timely delivery experience, delivery timelines may occasionally be affected by unforeseen circumstances beyond our control.

Important Delivery Information

Our courier partners generally make up to three delivery attempts to successfully deliver your order. However, please note that certain courier partners may make only a single delivery attempt depending on their serviceability policies and location coverage.

We kindly request customers to provide a valid WhatsApp number, an active contact number, complete delivery address, and correct PIN code while placing an order. This enables the courier partner to contact you, if required, and helps avoid delivery delays or failures.

Customers are requested to remain available on the contact number provided at the time of placing the order and arrange for someone to receive the parcel, if required.

In the event that the parcel cannot be delivered due to customer unavailability, refusal to accept the shipment, incorrect or incomplete address details, incorrect PIN code, failure to respond to the courier partner, or any other customer-related delivery issue, the order may be automatically marked as Return to Origin (RTO) and returned to us.

Please note that if a shipment is marked as RTO due to any of the above reasons, no refund will be processed. This policy also applies to shipments where the courier partner makes only a single delivery attempt and the parcel cannot be delivered due to recipient unavailability.